Who is this for?
✓ Enterprise institutions with a subscription to the SENSORA™ platform
If you need help:
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If you're an admin with your institution, reach out to your Customer Success Manager.
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If you're a clinician or site with your institution, contact support.
If you're a customer who purchased your own Eko device, go to the Eko Help Center.
You can reboot the CORE 500™ if the device is stalled, unresponsive, stuck in a reboot loop, or is otherwise unusable.
Note
A hard reboot means disconnecting power from the device and rebooting it. It doesn't mean a factory reset, which returns the device to the out-of-the-box state.
To reboot the device:
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Press and hold the top button for about 10 seconds, or until the screen turns off.
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The screen turns off when the hard reboot is triggered.
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Release the top button. The device reboots and shows the splash screen followed by the resting state screen, with the audio filter you last selected.