Pair an Eko device with the Eko App

Who is this for?

✓ Plan: SENSORA™ platform with Structural Murmur Detection

✓ Role: Program Admin, Clinician

Watch a video


1. Turn on Bluetooth on your iPad

  1. On the iPad’s home screen, tap Settings.

  2. Tap Bluetooth.

  3. Verify that the slider for Bluetooth is green.

  4. If it’s not green, tap the slider to enable Bluetooth.


2. Connect your Eko device

  1. Turn on your Eko device.

  2. If it's a CORE, turn it on by switching the toggle to ON. The light flashes white.

  3. Open the Eko App on your iPad.

  4. On the bottom toolbar, tap Menu.

  5. Tap Connect. The app scans for your device and shows your device once connected. A Connected indicator and the Bluetooth strength shows at the top of the screen.


After a successful connection, the light on the Eko device will turn from flashing to solid. From now on, the app automatically connects to the Eko device when:

  • Bluetooth is turned on for your iPad, and

  • The Eko device is turned on.


An error message shows if the Eko device isn’t connected to Bluetooth or connection is lost. You can retry connecting the Eko device with the app.


Tips for Bluetooth connection

Reduce distance

Make sure there aren’t objects such as walls, furniture, or people between the Eko device and your iPad. Tips to improve Bluetooth connection:

  • Reduce the distance between the Eko device and your iPad.

  • Allow a line of sight between the Eko device and your iPad.


Lost connection

You’ll lose Bluetooth connection if you force close the Eko App or turn off the Eko device. The LED light on the Eko device blinks white when it’s no longer connected.

To regain connection:

  • Turn on the Eko device.

  • Open the Eko App and re-pair the Eko device.


Reduce interference

To reduce the risk of device interference:

  • Try to keep the Eko device and your iPad at least two meters away from all RF emitters, including Wi-Fi routers and radios, when they’re in use or charging.




404 Rev 3.0

Date of Issue:

February 22, 2023

Was this article helpful?

Related articles