Web pairing help and tips

Who is this for?

✓ Plan: SENSORA™ platform for enterprise institutions

✓ Role: Clinician, Site


The Web pairing experience depends on the Chrome Bluetooth integration. This is a cutting edge feature that is still in development by the Google team. On some devices, there can be connection issues. If you are having trouble connecting your Eko device to the web, please read on.

  1. If you’re on a Windows computer, there are initial setup steps to take. Please follow the instructions on our Windows Intitial Setup page.

  2. Ensure your Chrome browser is updated to the latest version

    • When a Chrome window is open, in the top right corner there is a menu button. If you are out of date, it will have an option to update. Click this to update to the latest version.

  3. Ensure Bluetooth is enabled on your device’s operating system

    • On Mac you may see the Bluetooth symbol (


      ) in your menu bar. If you do, you can click on that symbol and select “Bluetooth preferences…”. If you do not see it, you can search for it by opening Spotlight (click on the top right corner of the menu bar, magnifying glass icon), and type in “Bluetooth.” Ensure Bluetooth is on in this menu, and if not, turn it on.

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    • On Windows, type “Bluetooth” into the search bar until “Bluetooth and other device settings” comes up. This can be found in your system settings. Ensure Bluetooth is toggled to “On”

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  4. The Eko device name must be listed in the Chrome dropdown for a connection to occur.

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    • A) If the device is unrecognized, the connection will fail.

    • B) Sometimes there is a delay between opening the Chrome connection window, and the device being recognized.

    • C) If, after waiting for a short while, the device is still not recognized, close the Chrome connection window, turn the Eko device off, re-open the connection window, and then turn the Eko device back on.

    • D) If step (c) fails, you may need to reconnect the device to your computer. In your operating system’s Bluetooth settings, forget the Eko device you are trying to connect to. If you are on Windows, reconnect to the device following the steps in Windows initial setup, then continue with these steps. Go back to the web pairing page and reopen the connection menu and attempt to connect to the device.

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    • If step (D) fails, you may need to reset your Bluetooth module.

  5. Resetting your Bluetooth Module is a last resort if none of the above steps allows you to connect your Eko device to the Web. Note that this will remove all known Bluetooth device connections from your device including keyboards, mice, headphones, and other peripherals; it is not specific to Eko device Bluetooth connections.

    • On Mac, hold “Option” + “Shift” and then while holding those keys down, click the Bluetooth icon in the top right bar. Among the options you will see “Reset Bluetooth module.” Click this and your bluetooth module will be reset. Then try your connection again.

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    • On Windows, to restart Bluetooth support service, press “Windows key” and “R”, then type “services.msc.” Finally, find “Bluetooth Support service” in the list, right click it, and select restart. Then reconnect your device through the Windows Bluetooth menu, and try connecting to the web page again.

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LBL 299, Rev D, March 16, 2022

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