Prevent Windows from automatically reducing Eko Telemedicine (Live Stream) volume


Users running Eko Telemedicine software on recent versions of Windows may find the volume of the Eko Telemedicine is automatically lowered when they launch a HIPAA-compliant video conference system like Zoom. Windows has a built-in feature that automatically lowers the volume of background apps when it thinks you are trying to make a call. Fortunately, there is a quick fix to disable the volume decrease feature so that the full-volume of Eko Telemedicine can be heard during a videoconference. To stop Windows from automatically reducing your Eko Telemedicine volume, follow these steps:

1. Head to Windows Control Panel and select Hardware and Sound.

2. Then click on Sound to launch the sound configuration window. Alternatively, if you have Control Panel organized by icon instead of category, you can just choose Sound from the list. If it is difficult to locate your Control Panel, you can right-click your computer’s sound icon and select “Sounds” from the option.

3. In the Sound configuration window, click on the Communications tab. This is the location where this automatic reduction feature is configured. The Communications tab will look like the image below.

4. By default, the option to “Reduce the volume of other sounds by 80%” is selected. Change this to Do Nothing to disable the feature.

5. Click OK to save your changes and close the Sound configuration window. You can now also close Control Panel. If you ever want to restore the default behavior, just head on back to the Communications tab of the Sound configuration window and re-enable one of the automatic volume reduction options.

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