Troubleshooting: Drivers for the Windows app

Here you’ll find information about drivers if your organization uses the Eko Windows app.

Operation of devices

If you’re experiencing problems with the operation of devices connected to your USB port, it’s most likely due to one of the factors listed below:

  • The USB driver has become outdated and causes conflicts with hardware devices connected to the USB port.

  • The computer operating system has been upgraded. Note: This is especially true for the release of Windows 7 when a new USB communication protocol was implemented and is known as USB 2.0.

  • The USB driver has been corrupted during a system crash or malware infection that has compromised system security and deleted or infected files.

Resolving USB driver problems

There’s sometimes an issue when the USB port hasn’t sensed the device you’ve connected and a system reboot is needed for the device to be found.

Obsolete USB drivers can also be an issue and result in a high share of the errors found with USB operation. On a Windows system you can update your driver by following these steps:

  1. Click Start, Control Panel, System.

  2. Click the Hardware tab, and then Device Manager.

  3. Click Universal Serial BusControllers.

  4. Click to highlight and select the USB component to be updated.

  5. Eko uses Bluegiga Bluetooth Low Energy (COM3) USB dongles.

  6. Right-click on the highlighted selection and select Update Driver Software from the drop-down menu.

  7. Follow the instructions from the Update Driver Software Wizard to update USB drivers.

See the image below for correct drivers:


LBL378 Rev.A

Date of Issue September 6, 2022

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