Weak Bluetooth signal: CORE

Who is this for?

✓ Enterprise institutions with a subscription to the SENSORA™ platform

If you need help:

  • If you're an admin with your institution, reach out to your Customer Success Manager.

  • If you're a clinician or site with your institution, contact support.

If you're a customer who purchased your own Eko device, go to the Eko Help Center.

If you're seeing a weak Bluetooth signal in the Eko App after you’ve successfully connected the CORE, try these steps:

  1. Check to see if you have any other Bluetooth devices connected to your mobile device.

  2. Disconnect any other Bluetooth devices from your phone.

  3. Open the Eko App and connect the CORE.

  4. Make sure that the CORE is within five feet of the Eko App with a clear line of sight.

If you're still experiencing a weak Bluetooth signal, please submit a ticket here.



385 Rev.A

Date of Issue:

September 14, 2022

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