Who is this for?
✓ Enterprise institutions with a subscription to the SENSORA™ platform
If you need help:
-
If you're an admin with your institution, reach out to your Customer Success Manager.
-
If you're a clinician or site with your institution, contact support.
If you're a customer who purchased your own Eko device, go to the Eko Help Center.
If you're seeing a weak Bluetooth signal in the Eko App after you’ve successfully connected the CORE, try these steps:
-
Check to see if you have any other Bluetooth devices connected to your mobile device.
-
Disconnect any other Bluetooth devices from your phone.
-
Open the Eko App and connect the CORE.
-
Make sure that the CORE is within five feet of the Eko App with a clear line of sight.
If you're still experiencing a weak Bluetooth signal, please submit a ticket here.
|
LBL: |
385 Rev.A |
|
Date of Issue: |
September 14, 2022 |