Flat line on the PCG

Who is this for?

✓ Enterprise institutions with a subscription to the SENSORA™ platform

If you need help:

  • If you're an admin with your institution, reach out to your Customer Success Manager.

  • If you're a clinician or site with your institution, contact support.

If you're a customer who purchased your own Eko device, go to the Eko Help Center.

If you see a flat line on the PCG in the Eko App while you're auscultating, make sure your chestpiece is aligned properly so that the indicator mark is directly under the side of the diaphragm that you’re using.

If you're still experiencing issues, you may be eligible for a replacement device as long as it’s still covered under the warranty policy.



385 Rev.A

Date of Issue:

September 14, 2022

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