Who is this for?
✓ Enterprise institutions with a subscription to the SENSORA™ platform
If you need help:
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If you're an admin with your institution, reach out to your Customer Success Manager.
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If you're a clinician or site with your institution, contact support.
If you're a customer who purchased your own Eko device, go to the Eko Help Center.
If you're experiencing low sound amplification through the stethoscope earpiece, check the following:
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Make sure that the CORE is turned on so that the white light is on.
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Press the ‘+’ button to increase the volume of the device.
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Make sure that the chestpiece is rotated to the appropriate side so that the indicator mark is aligned with the side of the diaphragm that you’re using.
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Make sure that Volume Boost is turned on in the Eko App. Navigate to the Quick Record screen and tap on Audio.
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Toggle on Play from Headphones.
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Make sure you're increasing the phone's sound volume. Adjusting the CORE volume will only affect the volume through the stethoscope earpiece.
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If listening to audio playback, make sure your phone ringer is not on silent.
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Play from Headphones must be turned on in the Eko App settings.
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Navigate to the Quick Record screen and tap Audio.
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Toggle on Play from Headphones.
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Use wired headphones plugged into your phone to get the best audio quality.
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Turn the volume up on your phone to get maximum amplification.
Note
Amplification during playback will likely be lower than during live auscultation.
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LBL: |
385 Rev.A |
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Date of Issue: |
September 14, 2022 |