Charging issues: CORE

Who is this for?

✓ Enterprise institutions with a subscription to the SENSORA™ platform

If you need help:

  • If you're an admin with your institution, reach out to your Customer Success Manager.

  • If you're a clinician or site with your institution, contact support.

If you're a customer who purchased your own Eko device, go to the Eko Help Center.

Plug a micro USB cable into your CORE. A solid orange light indicates that it's charging.


Once the device is fully charged, the light indicator is solid green.


If you don't see any indicator on the CORE when it is plugged in, please try a different micro USB cable and power plug.

If your CORE isn't lighting up after trying a different cable and power plug, please click here to submit a replacement request.



385 Rev.A

Date of Issue:

September 14, 2022

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