Who is this for?
✓ Enterprise institutions with a subscription to the SENSORA™ platform
If you need help:
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If you're an admin with your institution, reach out to your Customer Success Manager.
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If you're a clinician or site with your institution, contact support.
If you're a customer who purchased your own Eko device, go to the Eko Help Center.
If you experience any buzzing or humming in your DUO audio, check the following:
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Make sure that the patient doesn't have any electrical connections attached to their body. This may cause audio interference such as buzzing and humming.
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Make sure that the DUO earpiece is securely screwed into the DUO.
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Does the buzzing or humming happen on every single patient?
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If yes, please submit a ticket here.
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If no, check to see if there are any variables in your environment that would create the buzzing noise.
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LBL: |
385 Rev.A |
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Date of Issue: |
September 14, 2022 |