Low sound amplification: DUO

Who is this for?

✓ Enterprise institutions with a subscription to the SENSORA™ platform

If you need help:

  • If you're an admin with your institution, reach out to your Customer Success Manager.

  • If you're a clinician or site with your institution, contact support.

If you're a customer who purchased your own Eko device, go to the Eko Help Center.

DUO earpiece

If you’re experiencing low sound amplification when listening through the DUO earpiece, check the following:

  1. Make sure that the DUO earpiece is securely screwed into the DUO.

  2. Make sure that the DUO is charged and turned on so that you see a white light.

  3. Adjust the volume settings by clicking the side buttons on the DUO.

  4. Triple click the power button on the DUO to try different audio filters (diaphragm, bell, mid-range, extended).


To make sure that you’re getting the best audio quality with the DUO, try these tips:

  1. If ambient noise is detected, make sure that no other objects are making contact with the DUO.

  2. Make sure your patient is not positioned on a surface that is prone to vibration, will move unexpectedly, or is emitting noise.

  3. Use the DUO directly on the skin.

  4. Apply some pressure, being sure not to turn the device off by pressing the round button.





385 Rev.A

Date of Issue:

September 14, 2022

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