Who is this for?
✓ Enterprise institutions with a subscription to the SENSORA™ platform
If you need help:
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If you're an admin with your institution, reach out to your Customer Success Manager.
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If you're a clinician or site with your institution, contact support.
If you're a customer who purchased your own Eko device, go to the Eko Help Center.
If you’re experiencing low sound amplification when listening through the DUO earpiece, check the following:
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Make sure that the DUO earpiece is securely screwed into the DUO.
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Make sure that the DUO is charged and turned on so that you see a white light.
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Adjust the volume settings by clicking the side buttons on the DUO.
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Triple click the power button on the DUO to try different audio filters (diaphragm, bell, mid-range, extended).
To make sure that you’re getting the best audio quality with the DUO, try these tips:
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If ambient noise is detected, make sure that no other objects are making contact with the DUO.
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Make sure your patient is not positioned on a surface that is prone to vibration, will move unexpectedly, or is emitting noise.
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Use the DUO directly on the skin.
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Apply some pressure, being sure not to turn the device off by pressing the round button.
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LBL: |
385 Rev.A |
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Date of Issue: |
September 14, 2022 |