Who is this for?
✓ Enterprise institutions with a subscription to the SENSORA™ platform
If you need help:
-
If you're an admin with your institution, reach out to your Customer Success Manager.
-
If you're a clinician or site with your institution, contact support.
If you're a customer who purchased your own Eko device, go to the Eko Help Center.
If you're seeing a weak Bluetooth signal in the Eko App after you've successfully connected the DUO, try these steps:
-
Check to see if you have any other Bluetooth devices connected to your mobile device.
-
Make sure that there is a clear line of sight between the DUO and your phone.
-
Maintain a close proximity of the DUO and the Eko App (within 5 feet) to ensure a good Bluetooth connection.
-
Make sure that you're not near any other Bluetooth peripherals as that can affect the Bluetooth signal quality.
|
LBL: |
385 Rev.A |
|
Date of Issue: |
September 14, 2022 |