Weak Bluetooth signal: DUO

Who is this for?

✓ Enterprise institutions with a subscription to the SENSORA™ platform

If you need help:

  • If you're an admin with your institution, reach out to your Customer Success Manager.

  • If you're a clinician or site with your institution, contact support.

If you're a customer who purchased your own Eko device, go to the Eko Help Center.

If you're seeing a weak Bluetooth signal in the Eko App after you've successfully connected the DUO, try these steps:

  1. Check to see if you have any other Bluetooth devices connected to your mobile device.

  2. Make sure that there is a clear line of sight between the DUO and your phone.

  3. Maintain a close proximity of the DUO and the Eko App (within 5 feet) to ensure a good Bluetooth connection.

  4. Make sure that you're not near any other Bluetooth peripherals as that can affect the Bluetooth signal quality.





385 Rev.A

Date of Issue:

September 14, 2022

Was this article helpful?

Related articles